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Community Member
June 9, 2026
Question

Not able to use 5 day bolt on in turkey

  • June 9, 2026
  • 1 reply
  • 12 views

Hello, 

I have paid for a 5 day bolt on for use in turkey but it did not work due to coverage. I therefore did not use the bolt on. Please can I have a refund ? 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    Hi ​@Laura3012,

     

    We're sorry to hear that you were unable to use your 5-day roaming add-on whilst in Turkey.

     

    Please note that, in line with our Terms and Conditions, add-ons are non-refundable once purchased.

     

    However, if you were unable to use the service due to coverage or connectivity issues, we would recommend contacting us via Live Chat or sending us a direct message through our social media platforms. A member of the team will be able to review the account, investigate the issue, and see what options may be available to assist you.

     

    Owethu