Hello,
I have paid for a 5 day bolt on for use in turkey but it did not work due to coverage. I therefore did not use the bolt on. Please can I have a refund ?
Question
Not able to use 5 day bolt on in turkey
+10Hi
We're sorry to hear that you were unable to use your 5-day roaming add-on whilst in Turkey.
Please note that, in line with our Terms and Conditions, add-ons are non-refundable once purchased.
However, if you were unable to use the service due to coverage or connectivity issues, we would recommend contacting us via Live Chat or sending us a direct message through our social media platforms. A member of the team will be able to review the account, investigate the issue, and see what options may be available to assist you.
Owethu
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