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Community Member
July 7, 2025
Question

not receiving calls

  • July 7, 2025
  • 5 replies
  • 99 views

I’m not receiving calls, they are going direct to voice mail, what’s happening please 

    5 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 7, 2025

    Hey there ​@micheleanne1, sorry to hear this. How long has this been an issue for?

     

    Also, what phone do you have and what’s your full postcode?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 3, 2025

    Hi ID,

    I am having the same issue since months and people are complaining that I do not answer my calls.

    they seem to be going through to answerphone & I have missed urgent healthcare & family calls.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 5, 2025

    Hey there ​@ArtiRV, sorry to hear that. Is this for all calls, or only some?

     

    Is this to all mobile numbers and landlines?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 9, 2025

    Hi,

    it’s incoming issue ie unable to hear calls or get thru to answer phone & also unable to connect other to mobiles & landlines randomly! 

    This is now urgent with my child in hospital & I have missed major appointments from GP & hospital (usually unknown numbers) so I am really paying heavily on this issue of ID mobile.

    please refund me last 5 months of payments.

    this has cost me really badly for medical appointments as I now have to start all over again in queue which will take months! 
     

    Please please help & sort this issue.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi there ​@ArtiRV, sorry to hear that. Due to what you’ve mentioned, I’d recommend calling our vulnerable customers phone-line immediately to investigate further on 0800 049 2376. 

     

    https://www.idmobile.co.uk/legal/accessibility

     

    Or, please ask to speak to an agent via our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.