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Question

not receiving code on my id number

  • September 16, 2025
  • 1 reply
  • 33 views
S
Community Member

My sim came a we ago but I was on holiday so am just trying to activate it now. To start the activation I need to get into my account online or the app but to do this it keeps trying to send my temporary id number a one time code I need to insert. This temporary number isn’t working, I am not receiving any codes and I had zero service. What’s the problem ? 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 17, 2025

    Hi there ​@Scarlet320, I’d recommend contacting our live-chat from 9am, and they’ll be able to activate the SIM for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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