Hi,
I have been on to HSBC several times over the last few weeks as I am unable to receive an OTP to get into my bank app.
They have suggested I contact my provider - after checking my number several times.
Please can you check that they’re not blocked?
Regards 🙂
Having the exact same problem with ID and HSBC. It isn’t the first time.
I have raised a ticket for ID to ring me and sort it out as HSBC have confirmed the texts are being sent. They supposedly will ring me tomorrow.
Think I will be leaving ID after this is fixed because it keeps happening and I can’t afford to have no access to paying my bills…
+26I bank with HSBC and have had no issues receiving OTP’s from them.
+24Hey there
When you go into your phone settings, is your phone number showing correctly?
Thanks,
Tyler
Hi!
I had spoken to a member of the ID customer service who fixed my problem.
it was indeed my phone number in the settings in my phone!
Thanks!! 😊
+24Hey there
Thanks,
Tyler
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