Not receiving SMS texts with verification codes | iD Mobile Community
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Question

Not receiving SMS texts with verification codes

  • September 21, 2025
  • 3 replies
  • 92 views

I've recently ported from EE and upgraded handset from Pixel 6 to Pixel 10 Pro.

When setting up Apps I'm not receiving verification codes but I am received texts from personal contacts. Phone calls are fine.

I've tried many things and even got through to chat to a real person, but the advice didn't help (and they ended the chat while I was trying to amend settings that they recommended, although their instructions were poor and difficult to follow!)

So far very disappointed with iD that I can't do basic App set up to important basic life management Apps (banking, insurance, etc) and support from iD is terrible.

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 22, 2025

Hi there ​@cooperp, sorry to hear that. When you go itno phone settings, is your phone number showing correctly?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 22, 2025

Yes my number is displayed correctly. As I mentioned I have been receiving texts from other people, I've not been receiving verification codes when trying to set-up apps on my new handset.

Coincidentally, this evening I suddenly received six text messages with different verification codes from one of my apps. Therefore I went into the app and I was finally able to receive a verification code. 

I hope it now also works for the other apps I need to establish!


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 24, 2025

Hi there ​@cooperp, please keep us updated!

 

Thanks,

Tyler