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Community Member
October 19, 2025
Question

not receiving SMS verification codes

  • October 19, 2025
  • 1 reply
  • 114 views

I have switched to ID mobile and have since not been able to receive SMS verification codes 

    1 reply

    iD Mobile Employee
    October 19, 2025

    Hi, ​@Ca1982 

     

    Thank you for reaching out. I’m sorry to hear that you’re having trouble receiving SMS verification codes since switching to iD Mobile.

    This can sometimes happen due to network or phone settings. To help resolve this, please try the following:

    Restart your phone

    Check that your network signal is strong

    Ensure your SMS service centre number is correctly set (you can find this in your phone’s message settings)

    Make sure you don’t have any message blocking or spam filters enabled

    If the issue persists, please get in touch with us via our Socials (Facebook or Instagram), Live Chat, or email us at socialqueries@idmobile.co.uk
     with your account details, and we’ll assist you further.

    Thank you for your patience.

    -Zandile 

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