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Not receiving text messages after porting over number

  • November 30, 2024
  • 5 replies
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C
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  • Cire
  • New
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  • 2 replies

I ported over my number 6days ago. I can make and receive calls, but I’m unable to receive texts/ iMessages or use FaceTime. 
I’ve followed the instructions on the FAQ, I’ve contacted Apple support going over all the instructions regarding turning off iMessage FaceTime, rebooting then turning off and restarting. Also reset Network none of this has worked. Tried the chat app but robo chat going round in circles. This is so frustrating. There is nobody to talk to. Can anyone suggest something 

Best answer by Cire

Thank you to all those that took the time to reply. 
 

iPhone is now working and receiving texts/iMessage’s. Not sure why it’s sorted it’s self out after a week, I did reply to an email from ID when they stated porting was completed, stating the problems I was experiencing, maybe they did something, who knows. 
 

Thanks again. 

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    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4760 replies
    • December 2, 2024

    Hey there ​@Cire, thank you for reaching out.

     

    When you go into phone settings, is your phone number showing, and showing correctly?

     

    Thanks,

    Tyler

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    C
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    • Cire
    • Author
    • New
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    • 2 replies
    • December 2, 2024

    Hi Tyler,

    it wasn’t at first and it wouldn’t allow me to change it, it just reverted back to the old number. However,  I did manage to change the number to the correct number 4 days after the porting. This still didn’t correct the problem. 
    Thank you for your reply. 
     

    Cire  (Eric)

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • December 3, 2024

    Hi ​@Cire 

     

    Okay, in this case it may be best to try a replacement SIM card.

     

     

    Tom

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    C
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    • Cire
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    • New
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    • 2 replies
    • Answer
    • December 3, 2024

    Thank you to all those that took the time to reply. 
     

    iPhone is now working and receiving texts/iMessage’s. Not sure why it’s sorted it’s self out after a week, I did reply to an email from ID when they stated porting was completed, stating the problems I was experiencing, maybe they did something, who knows. 
     

    Thanks again. 

    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • December 5, 2024

    Hi ​@Cire 

    ​

    Glad to hear that’s sorted.​

    ​

    Tom​

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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