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Not receiving text messages after porting over number

Forum|Forum|1 year ago
November 30, 2024
7 replies
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I ported over my number 6days ago. I can make and receive calls, but I’m unable to receive texts/ iMessages or use FaceTime.
I’ve followed the instructions on the FAQ, I’ve contacted Apple support going over all the instructions regarding turning off iMessage FaceTime, rebooting then turning off and restarting. Also reset Network none of this has worked. Tried the chat app but robo chat going round in circles. This is so frustrating. There is nobody to talk to. Can anyone suggest something

Best answer by Cire

Thank you to all those that took the time to reply.

iPhone is now working and receiving texts/iMessage’s. Not sure why it’s sorted it’s self out after a week, I did reply to an email from ID when they stated porting was completed, stating the problems I was experiencing, maybe they did something, who knows.

Thanks again.

Tyler C

iD Mobile Employee

Hey there @Cire, thank you for reaching out.

When you go into phone settings, is your phone number showing, and showing correctly?

Thanks,

Tyler

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C

CireAuthor

New Contributor

Hi Tyler,

it wasn’t at first and it wouldn’t allow me to change it, it just reverted back to the old number. However, I did manage to change the number to the correct number 4 days after the porting. This still didn’t correct the problem.
Thank you for your reply.

Cire (Eric)

Tom

iD Mobile Employee

Hi @Cire

Okay, in this case it may be best to try a replacement SIM card.

Tom

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C

CireAuthorAnswer

New Contributor

Thank you to all those that took the time to reply.

iPhone is now working and receiving texts/iMessage’s. Not sure why it’s sorted it’s self out after a week, I did reply to an email from ID when they stated porting was completed, stating the problems I was experiencing, maybe they did something, who knows.

Thanks again.

Tom

iD Mobile Employee

Hi @Cire

Glad to hear that’s sorted.

Tom

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S

suzanneculver

New Contributor

I am able to send text messages from my old phone but messages are coming back on my old phone. I can’t receive phone calls but can ring out.

Gemma M

iD Mobile Employee

Hi @suzanneculver

I am so sorry to hear, please could you try the below steps to see if this resolves the issue.

If you have an Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

If you have an iPhone:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

Regards,

Gemma M

The iD Mobile Social Media Team

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