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New Contributor
September 24, 2025
Question

not receiving the activation code on the app

  • September 24, 2025
  • 3 replies
  • 32 views

I have been trying since August to register on the app but I never receive an activation code! Some days I have been waiting for 30+ minutes. As such I can't see my usage etc. very annoying.

    3 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 26, 2025

    Hy there ​@Loobie, sorry to hear that. To confirm, are you trying to register, or login to an already created account?

     

    Thanks,

    Tyler

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    LoobieAuthor
    New Contributor
    September 26, 2025

    Hi Tyler, I'm trying to login to an already created account.

     

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    OK, have you been able to successfully log in before ​@Loobie  

    Can you try logging in here - Login

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.