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Question

not receiving the activation code on the app

  • September 24, 2025
  • 3 replies
  • 24 views
L
New Contributor

I have been trying since August to register on the app but I never receive an activation code! Some days I have been waiting for 30+ minutes. As such I can't see my usage etc. very annoying.

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 26, 2025

    Hy there ​@Loobie, sorry to hear that. To confirm, are you trying to register, or login to an already created account?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Loobie
    • Author
    • New Contributor
    • September 26, 2025

    Hi Tyler, I'm trying to login to an already created account.

     

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 27, 2025

    OK, have you been able to successfully log in before ​@Loobie  

    Can you try logging in here - Login

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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