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Community Member
Claire Tootill
Community Member
September 8, 2025
Question

Not recieiving OTPs

  • September 8, 2025
  • 1 reply
  • 23 views

This started with my son’s phone which I have on my account.  New SIM was sent but linked to the wrong number so actually deactivated my SIM instead of his.  I now have the new SIM in my phone and now can’t receive OTPs.  

As this is now two phones I have that can’t receive them I’m very concerned it’s a much wider issue than just one faulty SIM.  Can anyone advise?

    1 reply

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 9, 2025

    Hi there ​@Claire Tootill, sorry to hear that. I’d recommend contacting our live-chat ASAP:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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