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Charlie Cullen
Community Member
Community Member
July 25, 2025
Question

not recieving phone calls, call failed

  • July 25, 2025
  • 17 replies
  • 439 views

hi, 

since 2 days ago i’m unable to revive phone calls, people trying to call me won’t ring saying call failed but i can call them? any ideas?

    17 replies

    Active Contributor
    September 11, 2025

    I’ve done everything and now my number is showing properly but still no luck with the phone calls 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 12, 2025

    Hi ​@Blsttda  is it just poor coverage, or are you unable to make/receive calls entirely?

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    Active Contributor
    September 12, 2025

    Wherever I am, some people can get through to me and some can’t. Same with me calling, I can get through to some numbers, it seems to be random 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 13, 2025

    Hey there ​@Blsttda, sorry to hear that.

     

    Have you tried resetting your network settings?

     

    Thanks,

    Tyler

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    Active Contributor
    September 13, 2025

    Yes I did 

    Active Contributor
    September 14, 2025

    This is really annoying now as I can’t even get through to my workplace which is a landline number 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    Hey there ​@Blsttda, sorry to hear that. I’d recommend reaching out to our live-chat immediately and ask to speak to an agent, for them to raise to our technical team for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.