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Question

number did not move over to new phone

  • June 14, 2026
  • 2 replies
  • 17 views
S
Community Member

my phone number was supposed to move over when i bought my new phone but there was a problem with the transaction initially and the number has not moved over. what can i do now? I have my PAC code to provide to you

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • June 15, 2026

    You need to  add PAC onto appropriate web page of id’s website. Use search icon [above] to find it; simples😉

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • June 15, 2026

    Hi ​@Sianny_blew ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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