I set up the porting of my number to happen yesterday. My old network Three cut me off at 9am and i still haven’t received my e sim. How do i contact iD mobile to sort this out. I need my phone for work.

Your eSIM would have been sent to you via email. Check your Spam or Junk folder.

Hi there @Melania24, have you inserted the iD Mobile SIM card and restarted your phone?All switches complete as late as 10pm on the selected date.Thanks,Tyler

Number hasn't ported over in the alotted time

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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