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Number hasn't ported over in the alotted time

  • September 19, 2025
  • 1 reply
  • 52 views
M
Community Member

I set up the porting of my number to happen yesterday. My old network Three cut me off at 9am and i still haven’t received my e sim. How do i contact iD mobile to sort this out.  I need my phone for work. 

Best answer by WelshPaul

Your eSIM would have been sent to you via email. Check your Spam or Junk folder.

    1 reply

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • September 19, 2025

    Your eSIM would have been sent to you via email. Check your Spam or Junk folder.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 19, 2025

    Hi there ​@Melania24, have you inserted the iD Mobile SIM card and restarted your phone?

     

    All switches complete as late as 10pm on the selected date.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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