New Contributor

Solved

Number not fully transferred via PAC

Forum|Forum|1 year ago
August 6, 2025
8 replies
1144 views

I have recently switched over from Three to ID Mobile. It seems that the PAC porting process hasn't been completed correctly, as certain people are able to call and text me, and other people cannot.

Those who cannot call me say that when they try, a different number appears that is not my number.

Why is this happening and how can I resolve it?

This topic has been closed for replies.

Best answer by WelshPaul

You need to request that iD Mobile port your number over. They will ask you for that PAC as part of the process.

https://www.idmobile.co.uk/switch

WelshPaul

Platinum  Contributor

It’s unlikely to be a porting issue because you haven’t actually ported your number anywhere. What phone do you have?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Siân W

iD Mobile Employee

Hi @Alexwinter548 are you using an iPhone by any chance?

If so, please can you try following this article - How do I fix Calls, iMessage or FaceTime issues on my iPhone? | iD Mobile Community

Please let us know how you get on, or if we can do anything else 🙂

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Alexwinter548Author

New Contributor

It’s unlikely to be a porting issue because you haven’t actually ported your number anywhere. What phone do you have?

Hi Paul

It's a Samsung Galaxy S20 ultra

A

Alexwinter548Author

New Contributor

Hi @Alexwinter548 are you using an iPhone by any chance?

If so, please can you try following this article - How do I fix Calls, iMessage or FaceTime issues on my iPhone? | iD Mobile Community

Please let us know how you get on, or if we can do anything else 🙂

Hi Sian,

It's a Samsung Galaxy S20 ultra.

I am still having difficulties with transferring my old number to carry forward to ID Mobile. Although I had received a PAC code to retain my number it appears a new number has been generated for me

Thanks,

Alex

Tom

iD Mobile Employee

Hi @Alexwinter548

I’m a little confused, have you transferred your number over to iD Mobile yet?

Before the transfer of a number into our network, all our plans are given a new number.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Alexwinter548Author

New Contributor

Hi Tom,

I requested my PAC code from old provider which I received,

I then had the new ID mobile sim sent over in the post, and followed the activation instructions

WelshPaulAnswer

Platinum  Contributor

You need to request that iD Mobile port your number over. They will ask you for that PAC as part of the process.

https://www.idmobile.co.uk/switch

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Anika A

iD Mobile Employee

Hi @Alexwinter548

Please tap on the link which @WelshPaul has kindly linked to fill out the switch form.

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.