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number not transferred

  • September 16, 2025
  • 1 reply
  • 24 views
J
Community Member

Hi I received message to say switching had completed I've rebooted phone but when I send a text message it's showing different number but I'm receiving text messages to my number transferred over from Tesco.  Can anyone advise please.  My switch was all done yesterday 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 17, 2025

    Hey there ​@JoWill, have you got the iD Mobile SIM card inside?

     

    Switches can complete as late as 10pm on a selected date, so please retry restarting your phone now and let us know how you get on.

     

    Thanks,

    Tyler

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