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Community Member
KlaudiaP
Community Member
October 21, 2025
Question

number switch

  • October 21, 2025
  • 1 reply
  • 57 views

Hi 

I purchase contract with ID mobile and request to switch number from my current provided, but I had to cancel my contract within return window, problem is switch was planed for tomorrow I try to contact ID customer service since three days without luck. I want to stop switching my number as I returned everything card and phone to ID 

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    October 21, 2025

    Hi ​@KlaudiaP 

    I’m really sorry to hear about the trouble you've had trying to get in touch with us. I completely understand how frustrating this must be, especially when you're trying to stop the number switch after returning your phone and SIM card. 
    You can request the PAC code via the self-care app or by visiting the 'My Account' section on our website at https://www.idmobile.co.uk/. Once there, simply select 'Plan' and then choose 'Leave iD' to proceed.
     
    Alternatively, you can text PAC DDMMYY (where DDMMYY is your date of birth) to 65075, and you will receive your PAC code via text.

    If you would like some further support with anything. our Live Chat team are available from:
    9am - 8pm Monday to Friday
    9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.
     
    It has been a great pleasure to assist you today.  Please contact us again if you need more assistance.
     
    Lamiya
    iD Mobile Social Media Team

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