Number switch delay.

Hi ​@OoOOp, 

Thank you for getting in touch. I am sorry to hear that you’re not certain if your switch was completed. 

Port ins take 1 working day. You will receive a text once the port is done. After receiving the text you are able to restart your device and your service should work normally. Please be advised that the transfer would not be processed on bank holidays or over the weekend, as these are not considered working days.

-Anneline

Thanks for the quick response Anneline.
Its not that I’m not certain, I know the switch hasn’t happened.
As mentioned, I haven’t received any texts or emails concerning the switch. 
The switch was scheduled for Monday and its Tuesday afternoon. 
I’m currently paying for two contracts so am keen to get this matter resolved ASAP.
 

Hi ​@OoOOp, 

I am sorry that your switch has not been completed yet. I’d be happy to take a look into this for you. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline

Still no switch / transfer and iD mobile have gone quiet on me. 
When I checked out I specified the switch should take place on Monday 16th.
It would be great if iD mobile could get this sorted ASAP as the issue is becoming increasingly frustrating. 

Much appreciated Zandile. 
I’m keen to get this sorted ASAP as. 
My experience with iD Mobile hasn’t been a great one thus far.

Been nearly a week for me and my number hasn't swapped over to ID mobile. Pac code submitted when I signed up. Who do i speak to to get this sorted?

Hi ​@Tonymac54,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Hi

There's no private message 

Thanks

Tony

Hi ​@Tonymac54,

Sorry about that, I have sent it now. 

Regards,

Gemma M

The iD Mobile Social Media Team