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New Contributor
March 17, 2026
Question

Number switch delay.

  • March 17, 2026
  • 9 replies
  • 207 views

How long can I expect for my number to switch over from another network?
I was supposed to happen yesterday but I have received no correspondence / messages from iD Mobile.

    9 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    March 17, 2026

    Hi ​@OoOOp

     

    Thank you for getting in touch. I am sorry to hear that you’re not certain if your switch was completed. 

     

    Port ins take 1 working day. You will receive a text once the port is done. After receiving the text you are able to restart your device and your service should work normally. Please be advised that the transfer would not be processed on bank holidays or over the weekend, as these are not considered working days.

     

    -Anneline

    OoOOpAuthor
    New Contributor
    March 17, 2026

    Thanks for the quick response Anneline.
    Its not that I’m not certain, I know the switch hasn’t happened.
    As mentioned, I haven’t received any texts or emails concerning the switch. 
    The switch was scheduled for Monday and its Tuesday afternoon. 
    I’m currently paying for two contracts so am keen to get this matter resolved ASAP.
     

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    March 17, 2026

    Hi ​@OoOOp

     

    I am sorry that your switch has not been completed yet. I’d be happy to take a look into this for you. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    -Anneline

    OoOOpAuthor
    New Contributor
    March 19, 2026

    Still no switch / transfer and iD mobile have gone quiet on me. 
    When I checked out I specified the switch should take place on Monday 16th.
    It would be great if iD mobile could get this sorted ASAP as the issue is becoming increasingly frustrating. 

    OoOOpAuthor
    New Contributor
    March 20, 2026

    Much appreciated Zandile. 
    I’m keen to get this sorted ASAP as. 
    My experience with iD Mobile hasn’t been a great one thus far.

    New Contributor
    April 7, 2026

    Been nearly a week for me and my number hasn't swapped over to ID mobile. Pac code submitted when I signed up. Who do i speak to to get this sorted?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2026

    Hi ​@Tonymac54,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 7, 2026

    Hi

     

    There's no private message 

     

    Thanks

     

    Tony

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2026

    Hi ​@Tonymac54,

     

    Sorry about that, I have sent it now. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.