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Number switch didnt happen

  • June 13, 2025
  • 4 replies
  • 84 views
A
Community Member

I requested a switch so I could keep my number and provided my pac. Received the text advising it would happen yesterday, but this morning I have had a text advising the line is active, but it has not switched my number. What do I do?

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 13, 2025

    Is the number you wanted to keep shown in your iD account, ​@Amyallis?

    Does your ‘old’ service provider’s SIM still work?

    Is the more than one SIM / eSIM in the phone with your iD SIM? 

    Forum member (non-iD).
    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 13, 2025

    Hi ​@Amyallis 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor

    ​@Anika A I am experiencing the same problem. I received my iD SIM on Thursday and started the switch process. On Friday it said my number has switched to the original and this is also showing on my app. However my friend is telling me they are receiving texts from an incorrect number

    M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Michael Z
    • iD Mobile Employee
    • April 27, 2026

    Hi ​@charlesclarke27 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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