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Number switch didnt happen

  • June 13, 2025
  • 2 replies
  • 53 views
A
Community Member

I requested a switch so I could keep my number and provided my pac. Received the text advising it would happen yesterday, but this morning I have had a text advising the line is active, but it has not switched my number. What do I do?

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 13, 2025

    Is the number you wanted to keep shown in your iD account, ​@Amyallis?

    Does your ‘old’ service provider’s SIM still work?

    Is the more than one SIM / eSIM in the phone with your iD SIM? 

    Forum member (non-iD).
    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 13, 2025

    Hi ​@Amyallis 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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