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Question

Number Transfer Unsuccessful Help

  • June 19, 2026
  • 1 reply
  • 10 views
T
Community Member

Hi,

My number was due to transfer from O2 to iD yesterday by 10 pm using a PAC code.

Since yesterday afternoon my iPhone has shown “No Service”. My eSIM is still labelled O2, the network shows “Not available”, and I still only have one eSIM installed.

Could you please check whether my number port has been delayed or whether there is an issue with the eSIM provisioning?

Many thanks.

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 21, 2026

Hi ​@tommsimpsonn,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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