Hi. I have received a confirmation email to say my direct debit has been set up. It says to contact you if it's not correct but how am I supposed to contact you? It has the new number on the email, but I provided my PAC code in order to keep my old phone number.

Hi @Louisec,Welcome to the Community!Is it just the number that isn’t correct or the is there an issue with the direct debit?Did your number port over before you received the email?Kash

old number not mentioned on direct debit confirmation email

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