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New Contributor
September 28, 2025
Question

old number not mentioned on direct debit confirmation email

  • September 28, 2025
  • 3 replies
  • 44 views

Hi.  I have received a confirmation email to say my direct debit has been set up.  It says to contact you if it's not correct but how am I supposed to contact you?  It has the new number on the email, but I provided my PAC code in order to keep my old phone number. 

    3 replies

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    September 28, 2025

    Hi ​@Louisec,

    Welcome to the Community!

    Is it just the number that isn’t correct or the is there an issue with the direct debit?

    Did your number port over before you received the email?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LouisecAuthor
    New Contributor
    September 28, 2025

    Hello Kash, thank you for your speedy reply.  
    it's a direct debit confirmation email mentioning my new phone number. The old number is to be ported over on Tuesday. 

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    September 28, 2025

    Hi ​@Louisec,

    As the number hasn’t ported yet the email will show the old number still.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.