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Khan9399
Community Member
October 6, 2026

old number not showing after switching

  • October 6, 2026
  • 1 reply
  • 8 views

I have from other network to id but my phone number didn’t changed as its shwoing thw new id number and i want my old number to recieve everything i did ysed the pac code everything but i need my old number

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 8, 2026

    Hi ​@Khan9399,

     

    We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings


    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save


    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again


    Your iPhone should now recognise the SIM and verify your number to get it working again.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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