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Paulo007
New Contributor
New Contributor
January 1, 2026
Question

one specific call I make is always cut off at approximately two minutes

  • January 1, 2026
  • 1 reply
  • 29 views

Every time I call my mum's mobile I get cut off at approximately the two minute mark.

Any idea what is going on please?

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 2, 2026

    Hi ​@Paulo007 ,

     

    Thank you for getting in touch. I’m sorry to hear your calls are being cut off after around two minutes. This can sometimes happen due to network or device issues.

    Please try the following:

    -Restart both your phone and your mum’s phone.

    -Ensure both phones have the latest software updates installed.

    -Try using a different network (e.g., make a call from Wi-Fi if possible) to see if the issue persists.

    If the issue continues, then please let your mom contact our live chat team to be assisted further
     

    Lamiya

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