One Time Passwords STILL not working. Customer services are useless. Has anyone been successful in fixing this?

Forum|Forum|10 months ago
October 8, 2025
4 replies
74 views

I just PAC transferred my number a week ago and ever since joining ID I can't get access to apps or websites that send one time passwords. I've tried everything. ID customer service is dreadful and no help whatsoever. My SIM in my old phone that did work before now doesn't so its clearly a network issue and not my new phone settings (that's all they focus on) .

Annoyed angry and fed up with ID already!

Tom

iD Mobile Employee

Hi @Angrycustomer

Sorry to hear this, is this all OTP (One Time Password) codes you’ve tried or a certain few?

How are regular texts?

Tom

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A

AngrycustomerAuthor

New Contributor

Not all, just from some various companies.

Rayne

New Contributor

I have same problem, did you resolve your issue? If so, how?

A

AngrycustomerAuthor

New Contributor

I have same problem, did you resolve your issue? If so, how?

Sort of. It was very long winded, customer service was useless, but I did find a number to make a customer complaint, and from that department they managed to unlock bits so they could send the OTP's. However it was not just one call, every time a find another company that couldn't send a passcode i had to ring up and get that place authorised or something. I've no idea why it was all so awkward. Is much better now though, it doesn't happen often anymore