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tayladoh
Community Member
October 14, 2025
Question

"Oops! A error occurred - 500 Internal Server Error".

  • October 14, 2025
  • 1 reply
  • 94 views

Hi all,

Trying to change my plan and when clicking on the SIM only plan I’d like, I am prompted with this error message: 

“Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.”

Any ideas on what to do?

    1 reply

    Tom
    iD Mobile Employee
    Tom
    iD Mobile Employee
    October 15, 2025

    Hi ​@tayladoh 

     

    Sorry to hear this, is this on the app or the website?

     

    Have you tried the alternative?

     

    Tom

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