Oops... something went wrong. Please try again. - I was trying to enter a PAC to move from one provider to another | iD Mobile Community
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Oops... something went wrong. Please try again. - I was trying to enter a PAC to move from one provider to another

  • December 30, 2025
  • 3 replies
  • 11 views
B
New Contributor

Oops... something went wrong.  Please try again. - I was trying to enter a PAC to move from one provider to another. 

I kept getting this answer, I have waited for days, changed internet browers, switched the laptop on/off, deleted cookies, and nothing is working. 

Also, would be nice to be able to speak to someone about it….

    3 replies

    JoeKing
    Silver Contributor
    Forum|alt.badge.img+11
    • JoeKing
    • Silver Contributor
    • December 30, 2025

    ​@BradleyTomato  You can try the text method all instructions are in this link

    https://www.idmobile.co.uk/switch

    Also you won't be able to speak to anyone they don't have a customer service I'm afraid. 

     

     

    Joe

    Android OS 15 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    B
    New Contributor
    • BradleyTomato
    • Author
    • New Contributor
    • January 2, 2026

    Morning Joe

    Thanks for the reply. I have tried this before and tried it again this morning with the same message, “Oops... something went wrong. Please try again.”.

    PAC code is still valid.

    Any ideas?

    Thanks

    G
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Gemma M
    • iD Mobile Employee
    • January 2, 2026

    Hi ​@BradleyTomato,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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