​@BradleyTomato  You can try the text method all instructions are in this link

https://www.idmobile.co.uk/switch

Also you won't be able to speak to anyone they don't have a customer service I'm afraid. 

Joe

Morning Joe

Thanks for the reply. I have tried this before and tried it again this morning with the same message, “Oops... something went wrong. Please try again.”.

PAC code is still valid.

Any ideas?

Thanks

Hi ​@BradleyTomato,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team