Skip to main content
Solved

order confirmation

  • February 23, 2026
  • 4 replies
  • 34 views
F
New Contributor

I want to know if my order has been confirmed. 

 

Best answer by MZone

​@fayewardhaugh please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    4 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • February 23, 2026

    You’ll get an update within 24 hours of placing an order.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New Contributor
    • fayewardhaugh
    • Author
    • New Contributor
    • February 23, 2026

    I placed order on Wednesday (18th) and still had no confirmation email. 

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • Answer
    • February 24, 2026

    ​@fayewardhaugh please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Lamiya C
      iD Mobile Employee
      Forum|alt.badge.img+10
      • Lamiya C
      • iD Mobile Employee
      • February 24, 2026

      Hi ​@fayewardhaugh ,

       

      I’m really sorry that you haven’t received your order confirmation,  I understand how worrying that can be.

      Since you placed your order on 18th, and haven’t received an email update, please contact the iD Mobile Sales Team on 0800 049 0250 (9am–6pm, Monday–Friday). They can check your order status and confirm whether it has been successfully processed.

       

      Lamiya

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement