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New Contributor
February 23, 2026
Solved

order confirmation

  • February 23, 2026
  • 4 replies
  • 104 views

I want to know if my order has been confirmed. 

 

    Best answer by MZone

    @fayewardhaugh please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    4 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 23, 2026

    You’ll get an update within 24 hours of placing an order.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    February 23, 2026

    I placed order on Wednesday (18th) and still had no confirmation email. 

    MZone
    Platinum 
Contributor
    MZoneAnswer
    Platinum 
Contributor
    February 24, 2026

    @fayewardhaugh please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 24, 2026

    Hi ​@fayewardhaugh ,

     

    I’m really sorry that you haven’t received your order confirmation,  I understand how worrying that can be.

    Since you placed your order on 18th, and haven’t received an email update, please contact the iD Mobile Sales Team on 0800 049 0250 (9am–6pm, Monday–Friday). They can check your order status and confirm whether it has been successfully processed.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.