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Question

order [REMOVED]

  • April 18, 2026
  • 1 reply
  • 8 views
J
Community Member

What is a status of my order [REMOVED]?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 18, 2026

     Hi ​@Jgier93,

     

    Thanks for your message.

     

    As this is a public Community platform, we’re not able to access or check specific order details from here.

     

    Once you’ve placed an order, you should receive an update email within 24 hours with the latest status and next steps.

     

    If it’s been more than 24 hours and you haven’t received anything, I’d recommend getting in touch with our Live Chat team so they can check this for you: https://www.idmobile.co.uk/live-chat

     

    They’ll be able to look into your order and give you a proper update.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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