ordered phone not recieved tracker code

Hi ​@Ladbrokes63,

I’m really sorry to hear you haven’t received your phone yet, I know how worrying that can be, especially after getting your order confirmation.

As this is a public community platform, we don’t have access to orders or personal account details, so we’re not able to check your delivery or tracking from here.

The best thing to do is contact our Live Chat team, as they’ll be able to securely access your order and provide an update on what’s happening, including tracking information if it’s available.

If you still have your order confirmation email handy, it’s worth keeping that nearby as it’ll help them locate your order quickly.

Hope you get this sorted very soon, but if you need anything else in the meantime, just let us know.

Regards,

Gemma M

The iD Mobile Social Media Team

no not helpful at all gave order number said they needed tracking number so couldn’t look at anything for me 

Hi ​@Ladbrokes63,

I am so sorry to hear of this. That is not the level of service we aim to provide. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team