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ngarratt786
New Contributor
May 12, 2025
Solved

OTP

  • May 12, 2025
  • 5 replies
  • 176 views

 

ONE TIME PASSCODE

 

I have had my phone since friday, I am not receiving one time passcodes i can’t not get onto any of my banks. 

Anyone else had this problem any help would be appreciated 

    Best answer by Tyler C

    Hey there ​@ngarratt786, we’ve recently had an outage regarding OTP’s, but this should be resolved now.

     

    Please let us know if still having issues.

     

    Thanks,

    Tyler

    5 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    May 13, 2025

    Hey there ​@ngarratt786, sorry to hear that. Is the issue only with your bank, or also other companies/apps also? Which bank is it also please?

     

    Have you tried restarting your phone, and also resetting network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    ngarratt786Author
    New Contributor
    May 14, 2025

    hello, the issue is with no and other companies 

    i’ve tried everything and it’s nearly been 48 hours which was the time they said it would be sorted

     

    cheers 

    Tyler C
    iD Mobile Employee
    Tyler CAnswer
    iD Mobile Employee
    May 14, 2025

    Hey there ​@ngarratt786, we’ve recently had an outage regarding OTP’s, but this should be resolved now.

     

    Please let us know if still having issues.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    bobf
    New Contributor
    September 6, 2025

    I am having the same problem after coming from O2, Now only allowed emergency calls need help asap, my phone is connected to my emergency alarm system

     

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 9, 2025

    Hi there ​@bobf, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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