New Contributor

Question

OTP and shortcode messages

Forum|Forum|4 months ago
April 24, 2026
3 replies
19 views

Since switching to iD mobile, I cannot receive any OTP or any shortcode messages. I've tried all the suggestions online and nothing works. I tried contacting iD but that doesn't work either! It's so frustrating. I need to access my banking apps and without being able to receive a one time pass code, I can't do that!

Silver Contributor

No need to make 2 posts on same subject; you should contact the CHAT PAGE; type speak to an agent.

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New Contributor

I've not managed to connect to the live chat the whole day. And I didn't know I made two posts and how I did it. Sorry.

iD Mobile Employee

Hi @Madge15

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.