Since switching to iD mobile, I cannot receive any OTP or any shortcode messages. I've tried all the suggestions online and nothing works. I tried contacting iD but that doesn't work either! It's so frustrating. I need to access my banking apps and without being able to receive a one time pass code, I can't do that!
Question
OTP and shortcode messages
+10No need to make 2 posts on same subject; you should contact the CHAT PAGE; type speak to an agent.
I've not managed to connect to the live chat the whole day. And I didn't know I made two posts and how I did it. Sorry.
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Zandile m
The iD Mobile Team
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