OTP and shortcode messages are not working

Hi ​@Madge15 , 

I do apologise that you are unable to receive One Time PIN from bank. Please check if the number is correct under settings. 

 

📱 iPhone Check & Update Number + Network Reset

Please follow the steps below:

🔎 Check your number

• Go to Settings
• Tap Phone
• Select My Number
• Confirm which number is currently displayed

If the number shown is incorrect:

• Tap the field and enter the correct mobile number
• Please note: it may not save immediately on first attempt — this is normal
• Confirm once updated

If the issue continues:

• Open Settings
• Tap General
• Scroll down and select Transfer or Reset iPhone
• Tap Reset
• Select Reset Network Settings
• Enter passcode if prompted
• Confirm reset

🤖 Android – Check & Correct Number + Fix SMS Issues

🔎 Check SIM number

• Go to Settings
• Tap About Phone or About Device
• Tap Status
• Select SIM Status or SIM Card Status
• Look for My Phone Number

✏️ If number needs updating (Messages app fix)

If the wrong number appears in messaging:

• Open Messages app
• Tap More (⋮)
• Tap Settings
• Tap Advanced
• Select Phone number
• Edit and enter correct SIM number
• Tap OK

Also please try the SIM in another handset 

Owethu

The issue has resolved itself now. Thank you all for trying to help.

Hi ​@Madge15,

Thanks for letting us know. If there is anything else that we can assist you with, please do not hesitate to get back in touch. 

Regards,

Gemma M

The iD Mobile Social Media Team