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Question

OTP NOT BEING RECEIVED & CANT CHANGE SMS CENTER NUMBER AS NOT CORRECT

  • May 21, 2026
  • 1 reply
  • 5 views
A
Community Member

Otp are not being received. Also sms center number showing on my phone is not correct based on what I checked. I cannot update it as it's blocked by carrier.

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • May 24, 2026

    Hi ​@AdamSid1 ,

     

    I’m really sorry you’re having trouble receiving OTPs. I know how important these are, especially when you’re trying to log in or verify accounts.
     

    Please try a quick reset:
    Restart your phone
    Toggle Airplane Mode on and off
    Make sure you have signal and SMS is working
    If possible, test your SIM in another device
    About the SMS centre number:
     

    This is usually set automatically by us and can be blocked from editing, so that’s normal and not usually the cause of OTP issues.

     

    Lamiya

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