Skip to main content
New Contributor
February 25, 2026

OTP not working after 1 week -

  • February 25, 2026
  • 3 replies
  • 40 views

Currently switched provider with new phone iPhone 17 and exact same issue even got a physical sim as thought maybe it was an eSIM issue , still not receiving OTP messages from bank . Been over a week now if issue continues this weekend I will look at changing provider and given the phone back.

    3 replies

    iD Mobile Employee
    February 26, 2026

    Hi ​@jakebeale96 

     

    Thank you for the email.

    I apologise that you have been unable to receive OTP passcodes. We will look into this and see how we can resolve the issue for you.

    Could you please confirm whether this is happening only with your bank’s OTPs, or if you are experiencing the same issue with other services as well?

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    February 27, 2026

    This is currently only with banking and insurance companies.

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    March 1, 2026

    Hi ​@jakebeale96 ,

     

    Thanks for confirming . Since this is only affecting banking and insurance OTPs, it may be a routing or registration issue rather than general texting on iD Mobile.

    Could you please confirm:

    • Did you recently port your number? When did it complete?
    • Are normal texts from friends/family coming through?
    • Does Settings → Phone → My Number show your correct number?
    • Is your number saved with your bank as +44 instead of starting with 0?
     

    Please also try:

    Turn iMessage OFF temporarily
    Reset Network Settings
    Power the phone off for 5 minutes

    If regular texts work but OTPs don’t, we may need to escalate this for an SMS routing refresh.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.