New Contributor

Solved

otp text messages

I’m not receiving one time passcodes, do you have any advice?

Best answer by Ev1

I think I solved this by manually adding my number.

Go to 'Network & Internet 'setting

SIM Cards & select the slot with IDmobile

There you can add your number.

Make sure its in the format +447......

Ev1Answer

Active Contributor

I think I solved this by manually adding my number.

Go to 'Network & Internet 'setting

SIM Cards & select the slot with IDmobile

There you can add your number.

Make sure its in the format +447......

iD Mobile Employee

Hi there @Garyth, sorry to hear that. Has the kind advice from @Ev1 been able to help?

If you’re still having issues after that, please let us know and we’ll investigate further.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Yes, still not working

Active Contributor

Sorry to hear

iD Mobile Employee

Hey there @Garyth, have you tried resetting network settings?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

5 replies