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otp text messages

  • August 9, 2025
  • 5 replies
  • 56 views
G
New Contributor

I’m not receiving one time passcodes, do you have any advice?

Best answer by Ev1

I think I solved this by manually adding my number.

Go to 'Network & Internet 'setting

SIM Cards & select the slot with IDmobile

There you can add your number. 

Make sure its in the format +447......

 

    5 replies

    E
    Active Contributor
    • Ev1
    • Active Contributor
    • Answer
    • August 9, 2025

    I think I solved this by manually adding my number.

    Go to 'Network & Internet 'setting

    SIM Cards & select the slot with IDmobile

    There you can add your number. 

    Make sure its in the format +447......

     

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • August 10, 2025

      Hi there ​@Garyth, sorry to hear that. Has the kind advice from ​@Ev1 been able to help?

       

      If you’re still having issues after that, please let us know and we’ll investigate further.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      G
      New Contributor
      • Garyth
      • Author
      • New Contributor
      • September 1, 2025

      Yes, still not working

      E
      Active Contributor
      • Ev1
      • Active Contributor
      • September 1, 2025

      Sorry to hear

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • September 3, 2025

      Hey there ​@Garyth, have you tried resetting network settings?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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