otp text messages | iD Mobile Community
Skip to main content
Answer

otp text messages

  • August 9, 2025
  • 5 replies
  • 50 views

I’m not receiving one time passcodes, do you have any advice?

Best answer by Ev1

I think I solved this by manually adding my number.

Go to 'Network & Internet 'setting

SIM Cards & select the slot with IDmobile

There you can add your number. 

Make sure its in the format +447......

 

5 replies

  • Active Contributor
  • Answer
  • August 9, 2025

I think I solved this by manually adding my number.

Go to 'Network & Internet 'setting

SIM Cards & select the slot with IDmobile

There you can add your number. 

Make sure its in the format +447......

 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 10, 2025

Hi there ​@Garyth, sorry to hear that. Has the kind advice from ​@Ev1 been able to help?

 

If you’re still having issues after that, please let us know and we’ll investigate further.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 1, 2025

Yes, still not working


  • Active Contributor
  • September 1, 2025

Sorry to hear


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 3, 2025

Hey there ​@Garyth, have you tried resetting network settings?

 

Thanks,

Tyler