out of credit msg | iD Mobile Community
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Question

out of credit msg

  • November 6, 2025
  • 1 reply
  • 8 views

Catherine Smith
Community Member

I had £4.72 credit on my phone, but when trying to make a phone call got msg saying I was out of credit. I added £5 top up and got a msg saying my top up was successful and I had £9.72 credit. Why, therefore did I get a msg saying I was out if credit initially when I had £4.72 credit??

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • November 6, 2025

Hi there ​@Catherine Smith, sorry to hear that. Please contact our live-chat and ask to speak to an agent:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler