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Harry Moran
Community Member
Harry Moran
Community Member
October 21, 2025
Question

Over charged 21quid for minutes

  • October 21, 2025
  • 2 replies
  • 38 views

Good afternoon everyone,

I joined ID last night,then my Bill cap is off for sure I had email sent and confirmed,

but just now when log on app or pc ,it stated 21 quid extra charged from my minutes and text,

I did try to use live chat lots of times but now possilbe to reach to them at all!

 

so what can I do about it?it is not fair to charge me for that amont isnt it?!!

Thank you all

    2 replies

    MZone
    Platinum 
Contributor
    MZone
    Platinum 
Contributor
    October 21, 2025

    .

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    October 21, 2025

    Hi ​@Harry Moran ,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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