​@Edwin Rodriguez Pretty sure you get an email confirmation or an SMS once you have completed the porting form. Check your spam/junk box. 

Thanks for your response! actually it hadn’t say anything just this :

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.

detaiks are correct , I doble check them and I haven’t use my PAC before, so not sure what’s wrong 

​@Edwin Rodriguez I suggest you use the iD online Live Chat service, to speak to a customer adviser

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

Hello ​@Edwin Rodriguez 

Thanks for getting in touch. 

Sorry to hear you are experiencing issues with your PAC. 

Do you know the expiry date for the code? 

Thanks, 

Natalie