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Community Member
January 7, 2026
Solved

PAC code

  • January 7, 2026
  • 5 replies
  • 283 views

I've requested my PAC and updated but the soonest it will let me change is 9th which is two days.

How can I do this quicker?

    Best answer by WelshPaul

    You should have started a live chat session and asked support to change the port date and port it over tomorrow. It’s obviously too late now; you need to submit the request before 5pm for it to happen the next day.

     

    Live chat link below (for future reference):

    https://idmobile.co.uk/live-chat

     

    5 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    January 7, 2026

    You should have started a live chat session and asked support to change the port date and port it over tomorrow. It’s obviously too late now; you need to submit the request before 5pm for it to happen the next day.

     

    Live chat link below (for future reference):

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 8, 2026

    Hi ​@chararm86 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 3, 2026

    I have give you my PAC code but still hasnt changed my number

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    May 4, 2026

    Hi ​@Noooori

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks,

     

    Anneline

    The iD Mobile Team

    New Contributor
    May 29, 2026

    I need to enter my pac code. Cannot find where on app or website. I also have no mobile temp number.