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PAC is not working

  • March 10, 2026
  • 1 reply
  • 9 views
A
Community Member

I received new sim, would like to keep my ild number. received PAC via sms, the app says ‘something went wrong, please try later’ even though the information is correct

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Marquerita T
    • iD Mobile Employee
    • March 10, 2026

    Hi ​@AlyaRiba , thanks for letting us know. We’re aware that customers using iOS 26.3 on their iPhone with the “Show Borders” setting turned on might experience issues with the iD Mobile app. We’re working hard to fix this as quickly as possible.

     

    In the meantime, you can try turning off “Show Borders” by following these steps:

    Open Settings

    Tap Accessibility

    Tap Display & Text Size

    Turn the Show Borders toggle OFF

     

    You can also manage your account anytime online at my.idmobile.co.uk.

     

    Thanks for your patience while we resolve this.

     

    Alternatively, you can get in touch with our LiveChat team via https://www.idmobile.co.uk/live-chat am we’ll be happy to assist with your porting.

     

    ~Marquerita

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