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New Contributor
July 25, 2025
Question

PAC switch not working even though all details correct

  • July 25, 2025
  • 12 replies
  • 853 views

I am entering all my details correctly in the PAC switch section. Both mobile numbers, my transaction ID and the correct PAC. Getting the error "something went wrong" 

    12 replies

    New Contributor
    October 28, 2025

    Thank you for your response, I just couldn't understand which application I have to install it. You told us to Download/ open Self Care App, what application are you talking about?

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    October 29, 2025

    Hi ​@Negar,

    The selfcare app is referring to the iD Mobile app.

     

    Kashif

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