I have parental control of who my son can contact and communicate with. He has an Apple phone. Unfortunately, because of this, he cannot see messages from ID mobile (e.g to say he needs to top up) unless I remove the controls. I have tried adding the ID contact into his phone but this doesn’t work. I assume ID messages come from a computer or change number. Is there any way ID can resolve this, or help me resolve it.
Question
Parental communication control
+19Hi
He has PAYG but I bought the sim in my name and so I have his phone as a plan in my app. He doesn’t have the app. If he did, it still wouldn’t resolve not seeing the messages that ID send (e.g spending abroad etc )
+25Hi
You’re not receiving any texts from iD Mobile, correct? What about texts from other numbers?
How is it you’re sure you would’ve been sent a text?
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
