Parental communication control

Forum|Forum|1 year ago
August 4, 2025
3 replies
55 views

I have parental control of who my son can contact and communicate with. He has an Apple phone. Unfortunately, because of this, he cannot see messages from ID mobile (e.g to say he needs to top up) unless I remove the controls. I have tried adding the ID contact into his phone but this doesn’t work. I assume ID messages come from a computer or change number. Is there any way ID can resolve this, or help me resolve it.

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Siân W

iD Mobile Employee

Hi @BuzzBumble is it a Pay As You Go iD plan your son has? Does he have the iD app? This would allow his to track his usage?

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B

BuzzBumbleAuthor

New Contributor

He has PAYG but I bought the sim in my name and so I have his phone as a plan in my app. He doesn’t have the app. If he did, it still wouldn’t resolve not seeing the messages that ID send (e.g spending abroad etc )