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Community Member
April 13, 2026
Question

payed bill but says still owing. this is reoccurring

  • April 13, 2026
  • 1 reply
  • 13 views

Anyone else having trouble with bills. Im up to date but keeps saying owing. Even in bills it clearly shows I've paid but getting threatening emails about debt collectors. And no I haven't just paid it. 

    1 reply

    iD Mobile Employee
    April 13, 2026

    Hi ​@Jaywall.

     

    I’m sorry to hear about the confusion with your billing. I understand how worrying this must be, especially when you’re seeing conflicting information.

     

    To get this fully checked and resolved for you, please contact us directly via Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    We’ll be able to review your account in detail, as in some cases there may be another active account or contract linked under your name that you may not be aware of, which could be affecting the balance shown.

     

    We’ll be happy to investigate this for you and get it clarified as quickly as possible

     

     

    ~ Marquerita

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.