Community Member

Paying bill/ changing direct debit collction date

Forum|Forum|4 months ago
April 7, 2026
1 reply
18 views

Hi, I’m slightly confused as to what’s going on. There’s been times where i’ve paid two payments back to back, yet it still says i have outstanding balance. I’d also like to change my direct debit date to the 7th of every month but it doesn’t seem to let me change it that early in the month. Please help

Owethu M

iD Mobile Employee

Hi @babbage,

I’m sorry for the confusion around your payments and the outstanding balance I completely understand how this would be frustrating, especially if you’ve made multiple payments.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there.

Thanks

Owethu