Skip to main content

Paying bill/ changing direct debit collction date

  • April 7, 2026
  • 1 reply
  • 4 views
B
Community Member

Hi, I’m slightly confused as to what’s going on. There’s been times where i’ve paid two payments back to back, yet it still says i have outstanding balance. I’d also like to change my direct debit date to the 7th of every month but it doesn’t seem to let me change it that early in the month. Please help 

    1 reply

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Owethu M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@babbage, 

     

    I’m sorry for the confusion around your payments and the outstanding balance I completely understand how this would be frustrating, especially if you’ve made multiple payments.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I’ll speak to you there.

     

    Thanks

     

    Owethu

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement