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Question

Payment of old network

  • June 1, 2026
  • 1 reply
  • 3 views
A
Community Member

I have moved from 3 to this network and I have an outstanding final bill to pay. I have contacted 3 who have told me that I can dial 400 to pay an amount. I dialled 400 only to be told that ID mobile doesn't allow me access to this number. If I don't have access to this number I will be unable to pay the outstanding balance. 

    1 reply

    Anneline M
    iD Mobile Employee
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    • Anneline M
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@Azerian88, 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

     

    Anneline

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