people i call can not hear

Forum|Forum|7 days ago
October 3, 2026
1 reply
12 views

i am a wagon driver need to be able to make a phone calls and receive but when I talk to them they cannot hear me very bed signal struggling with Wi-Fi I would like to leave ID mobile it is not me breaking the contract it is the service that I am receiving that's breaking the contract have 4 months left on my contract I will not be returning to ID mobile if id mobile can contact me to let me know what options they are willing to make

Gemma M

iD Mobile Employee

Hi @proudmanvwte51,

I’m sorry to hear about the ongoing issues you’ve been experiencing with your calls and signal, particularly when you rely on your phone while working.

Before looking at the options for leaving, please try the following:

Restart your phone.
Turn Airplane Mode on for around 60 seconds, then turn it back off.
Make sure 4G/VoLTE Calling is enabled within your handset settings.
Try manually selecting iD Mobile/Three UK in your network settings, then switch Automatic Network Selection back on.
Perform a network settings reset:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Android: Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings.
Restart the handset afterwards and test your calls again.

Please note that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

You can also check the coverage and network status in the areas where you’re experiencing problems here:

https://www.idmobile.co.uk/help-and-support/coverage

If you’ve already completed the troubleshooting and the issue continues, please contact our Live Chat team so they can investigate further and advise on the options available regarding your contract:

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.