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phone camera

  • December 20, 2025
  • 2 replies
  • 13 views
A
Community Member

have problems 

 

I took 2 phone for contract 

 

One of them have broken camera.

 

I just would like you to let you know is not damaged because of my fault 

 

Not dropping the phone.

 

Just when i try mske a photo is some problems,I try fixed but can't 

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • December 21, 2025

    Contact supplier of phones “Cust Service”; if ID, contact them via CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • December 22, 2025

    Hi ​@Angelika99999 ,

     

    Thank you for letting us know about the issue with your phone’s camera. Since this appears to be a manufacturing or hardware issue and not caused by accidental damage, the best way to get this resolved is to contact the phone supplier’s customer service team.

    If your phone was purchased directly from iD Mobile, you can reach out via our live chat page for assistance with repairs or a replacement.

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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