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phone issues

  • March 8, 2026
  • 1 reply
  • 8 views
A
Community Member

I would like to ask why have you charged me double for my Egypt holiday and I Ididnt have access to my phone all week so how can you charge for something that I didn’t use and also my phone I can’t get signal anywhere I go I’m paying for service what I’m not been able to use 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • March 8, 2026

    Hi ​@andrewnewby80 ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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