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Community Member
June 8, 2026
Question

Phone marked as Blacklisted: How do I Un-blacklist it?

  • June 8, 2026
  • 1 reply
  • 38 views

Since I came back from abroad, my phone has not been reading my SIM card. I thought it was the SIM card at first, but after trying it on other people's phones, it worked perfectly fine. After thinking it was my phone, I went to the Apple store, and they ran a diagnosis on my phone and told me that there appear to be no issues with my phone. However, what they found out is that my phone's serial number has been marked as blacklisted (stolen or lost). They told me that only my carrier can blacklist my phone, so I need to get it un-blacklisted asap.

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    HI ​@qu_tzly

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu