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Question

Phone not charging

  • May 11, 2026
  • 1 reply
  • 3 views
E
Community Member

I have had my phone for less than a month and now it won't charge, I haven't damaged it or anything. 

How do I arrange for a replacement or repair?

 

Thanks 

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • May 12, 2026

    Hi ​@elizabethfernandez,

     

    Thanks for getting in touch, and I’m sorry to hear you’re having issues with your handset so soon after receiving it.

     

    As your device is still within the initial period, the quickest option would be to take it into any Currys store. A store technician can inspect the handset and advise whether a repair or replacement is required.

     

    If you’re unable to visit a store, we can also help you arrange support through iD Mobile. In that case, please contact us via Live Chat or direct message via social plaforms so we can look into the next steps for you and raise this appropriately.

     

    We’ll make sure this gets sorted for you as quickly as possible.

     

    Owethu

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