Phone not working so I cannot access my account.

Forum|Forum|10 months ago
October 14, 2025
2 replies
91 views

My phone has died and so I cannot access my account as to verify my identity, ID Mobile wants to send a passcode to my broken phone.

How can this be resolved, please ?

M

Michael Z

iD Mobile Employee

Hi @Steve Boyle

Sorry to hear that your phone died and you’re unable to access your online account.

Are you able to insert your physical SIM card into another phone to receive the passcode via text? If so, you can then try logging in using the following link:

https://my.idmobile.co.uk/login

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

JoeKing

Silver Contributor

@Steve Boyle Hello just seen a post by @jmcnamara252 asking you what number is effectived, under no circumstances post your number or any other personal information in an open forum. Follow steps outlined by @Michael Z .

Staff members can be identified by clicking on their username with a title beside their username stating IDMobile Employee.

Joe 😉

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉