Phone not working so I cannot access my account. | iD Mobile Community
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Question

Phone not working so I cannot access my account.

  • October 14, 2025
  • 2 replies
  • 38 views
Steve Boyle
Community Member

My phone has died and so I cannot access my account as to verify my identity, ID Mobile wants to send a passcode to my broken phone.

How can this be resolved, please ?

    2 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • October 14, 2025

    Hi ​@Steve Boyle 

     

    Sorry to hear that your phone died and you’re unable to access your online account.

    Are you able to insert your physical SIM card into another phone to receive the passcode via text? If so, you can then try logging in using the following link:

    https://my.idmobile.co.uk/login

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      JoeKing
      Silver Contributor
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      • JoeKing
      • Silver Contributor
      • October 14, 2025

      ​@Steve Boyle  Hello  just seen a post by ​@jmcnamara252  asking you what number is effectived, under no circumstances post your number or any other personal information in an open forum. Follow steps outlined by ​@Michael Z .

      Staff members can be identified by clicking on their username with a title beside their username stating IDMobile Employee. 

       

      Joe 😉

      Android OS 15 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉

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