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Phone number

  • May 31, 2026
  • 1 reply
  • 3 views
G
New Contributor

Hi

I need to speak to someone about my new account. I have not received a welcome email so don’t have phone number therefore can’t get past the chat bot. My phone has also not transferred my number from my old contract. This should have happened on 26th May. 
 

I really need help from a human 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@GG25,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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